The Power of Listening: Creating Aligned Decisions Through Shared Dialogue
Listen deeply. Lead meaningful dialogue. Support what matters most.
This 1.0 contact hour, on-demand course offers a practical path forward.
Discover The Opportunity
Decide If It's For You
Get Started!
You entered nursing to make a difference...
You are not just part of care decisions.
You influence how those decisions happen.
As a nurse and leader, you set the tone for how conversations unfold with patients, families, teams, and learners.
And yet…
In today’s clinical environments:
• Conversations are rushed
• Decisions are complex and preference-sensitive
• Patients are overwhelmed
• Teams are under pressure
And too often, decisions move forward without fully aligning with what matters most.
This is where the gap lives.
Not in clinical knowledge.
Not in compassion.
But in the ability to guide meaningful, values-aligned dialogue in real time.
Shared decision making is widely endorsed; yet many nurses and teams are never taught how to operationalize it in practice.
The result:
• Misaligned care decisions
• Decreased patient trust and satisfaction
• Increased decisional regret and conflict
• Moral distress among nurses and teams
This course addresses that gap.
What This Course Is About
The Power of Listening: Creating Aligned Decisions Through Shared Dialogue is a 1.0 contact hour, on-demand webinar designed for:
• Nurse leaders in clinical settings
• Nurses engaged in complex patient care
• Faculty preparing the next generation of nurses
This course equips you to lead and model conversations that align care with patient values and not just clinical plans.
This is more than communication training. It is decision-alignment work.
Through evidence-informed frameworks, storytelling, and real-world scenarios, you'll learn how to:
• Use listening as a clinical and leadership intervention
• Guide conversations that uncover patient priorities, fears, and goals
• Support shared decision making in time-constrained environments
• Recognize and address barriers such as assumptions, bias, and structural pressure
• Help patients and teams arrive at decisions that truly fit their lives
Why this matters
When nurses and leaders shift how conversations happen:
• Teams communicate differently
• Patients participate more fully
• Decisions become more aligned
• Moral distress decreases
• Trust and satisfaction increase
This is not just a skill.
It is a culture-shaping capability.
What makes this course different?
Unlike generic communication courses, this webinar:
• Focuses specifically on shared decision making in real clinical contexts
• Connects listening directly to decision quality and alignment
• Addresses both individual practice and team influence
• Offers practical strategies that work within real-world constraints
Course Experience
• One contact hour
• On-demand, self-paced webinar (60 minutes)
• Recorded presentation with slides and guided reflection
• Downloadable workbook included
• Post-test and evaluation required for contact hour
Key Takeaways
By the end of this course, you will be able to:
• Define shared decision making and describe its relevance to person-centered nursing care.
• Analyze communication strategies that promote patient participation in healthcare decisions.
• Apply shared decision-making principles to case scenarios in nursing practice.
• Identify 1–2 realistic actions you can use immediately
Imagine Leading With...
✓ Greater confidence guiding complex, values-based conversations
✓ A clearer ability to uncover what matters most to patients
✓ Practical ways to support your team in shared decision making
✓ Communication strategies you can apply immediately
Ready to strengthen how decisions happen in your practice and your team?
If you want to shift from rushed, surface-level conversations to intentional, values-aligned dialogue that leads to better decisions, this course will meet you there.
Enroll today for $29 and earn 1.0 contact hours. Immediate access. Learn on your schedule.
1.0 Contact Hour For RNs, LPNs, APRNs:
Maureen Metzger is approved as a provider of continuing nursing education by the Florida State Board of Nursing. This course offering is approved for 1.0 contact hours applicable for APRN, RN or LPN relicensure. Florida State Board of Nursing Provider Number: 50-53447.
Course Description:
The Power of Listening: Creating Aligned Decisions Through Shared Dialogue is a 1.0 contact hour, on-demand webinar designed for nurse leaders, clinical nurses, and faculty who want to strengthen shared decision making and support care decisions that reflect what matters most to patients.
In today’s complex healthcare environments, patients are often asked to make difficult decisions while navigating uncertainty, emotional stress, and competing priorities. Nurses play a critical role in shaping how those decisions unfold, yet many report feeling unprepared to fully engage in meaningful, values-based dialogue.
This course explores shared decision making as a collaborative communication process that bridges clinical expertise with patient values and life context. Through evidence-informed frameworks, storytelling, and real-world scenarios, participants learn how active listening, relational communication, and values clarification support aligned decisions in complex and preference-sensitive situations.
Learners will gain practical strategies to guide conversations, uncover patient priorities, address common barriers, and support decisions that align with patient goals.
By the end of the course, participants will leave with greater confidence, actionable tools they can apply immediately, and a deeper understanding of listening as a powerful clinical and leadership intervention.
"It's not the load that breaks you down.
It's the way you carry it."
Lena Horne
Meet Your Guide
Maureen Metzger, PhD, RN, is a nurse, educator, and professional coach with more than four decades of experience in healthcare. Her work focuses on communication, decision-making, and helping nurses and leaders create aligned, meaningful interactions in complex environments.
Her clinical background includes extensive work with patients and families facing advanced chronic illness. She is a nurse scientist whose research focused on communication, decision-making, and interventions that empower individuals to participate meaningfully in care.
An award-winning educator and trusted coach to nurses, nurse leaders, and educators nationwide, Maureen integrates evidence-based practice, coaching psychology, and deep respect for the relational heart of nursing.
Her work is grounded in a simple belief: nurses deserve to thrive while doing meaningful work.
Contact her at [email protected]
